Customer Support Specialist

Description:

Work closely with Ryan and the customer support team to monitor, respond, and resolve all customer support inquiries regarding Indie Music Academy products. This position requires writing thoughtful and detailed responses to customer inquiries, and making them feel supported and loved.

Job Responsibilities:

• Our goal in every support interaction is to Show Empathy, Gather Information, Execute a Solution
• You will monitor all email communications and resolve customer support issues
• You will maintain a database of common questions and respond to product questions with accurate product information
• You will assign conversations to the appropriate party inside the shared customer support inbox

Company Mission:

The Indie Music Academy exists to provide clarity to independent artists on how to build a successful music career. Through our content, we help viewers & readers to uncover the mysteries of the music industry, learn how to grow a larger fanbase, and grow an income through their music. 

Requirements:

• Remote Part-Time Position (work from anywhere in the world)
• Must have laptop, cell phone, wifi, zoom, and remote workspace
• Fast accurate work with timely turnaround on communication

Skills

• Google Workspace (G-suite, Google Calendar, Sheets, Slides)
• Trello
• Calendly
• Zendesk
• Active Campaign (Optional)
• Kajabi (Optional)

Growth Path:

Applicants who are successful in this position will have the opportunity to learn additional skills surrounding digital marketing, e-commerce, sales, and business management.

Compensation:

• Flexible hours
• Part time
• Compensation range $12.50 - 15.00/hr depending on experience
• You will maintain and submit your timesheets biweekly
• Merit based compensation increases
• US 1099 or equivalent